To get support

For System Integrators and IT admins

In addition to this guide, the Support tab in the Knox Customization Configurator also offers the following documents:

• Device verification guide — Information on how to submit device IDs.
• Device status diagram — A visual representation of the various stages that devices pass through before they are successfully enrolled in Knox Customization Configurator.
• Troubleshooting guide — Lists possible error codes and resolutions.
• FAQs

Technical Q&A

If you can't resolve the issue with the above resources, send the KCC team a question using this web form.

For end users

During the device enrollment process, end users can contact the System Integrator or IT admin if they have any issues. The support email address and/or phone number is shown on the initial enrollment screen.

End users can also contact the Samsung Admin. After they fill out a web form that's prepopulated with the device IMEI and Serial Number, a support ticket is automatically created to help with issue tracking.