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Error 0: No network connection

The device is unable to connect to a mobile network or to Wi-Fi. This can occur when the device disconnects from Wi-Fi during the enrollment process. This error can also occur if the device reboots during the enrollment process and the Custom Configurator process launches while the device remains disconnected from Wi-Fi.

To troubleshoot

  1. On the device, swipe down from the status bar and tap on the Wi-Fi icon. Ensure that the device is connected to a network.
  2. If you are connecting the device to the internet via a mobile network, go to Settings > Connections > Mobile networks and ensure that you’ve selected the appropriate Network mode and Network operator for your device.