Customization Configurator Troubleshooting Guide ▿
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1. Device-side errors ▿
1.1 Enrollment errors
Error 71102: Enrollment not starting
Error 71202: Unable to enroll device
Errors 72001, 72002, 72003, 72401, 72702: Unable to enroll device
Errors 72402, 72502, 72605, 72606: Unable to enroll device
Error 72701: Network error
1.2 Connection errors
Error 0: No network connection
1.3 Profile errors
Error 101102: Unknown error
Error 11001: Profile error
Error 12000: Network error
Error 13002: Invalid Device ID
Error 13011: Device verification error
1.4 Application errors
Error 20102: Unknown error
Error 21001: Profile error
Error 21004: Insufficient storage
Error 21005: Application installation failed
1.5 License activation errors
Error 30102: Unknown error
Error 31001: Corrupted profile
Error 32105: Incorrect date or time on device
Errors 32000 and 32502: License activation failed
Error 33401: Samsung server error
Error 34701: License expired
Error 34702: License quantity exceeded
Error 34203: License terminated
1.6 Content download errors
Error 40102: Unknown error
Error 41001: Profile error
Error 41004: Insufficient storage
Error 42000: Content download failed
Error 43006: URL error
Error 43007: Content download error
1.7 Configuration errors
Error 51010: Error with <Configuration item>
1.8 Custom Configurator client errors
Error 0: Unknown error
2. Portal-side errors ▿
2.1 Device-related errors
Error 4002003: Invalid or duplicate devices in uploaded CSV file
Error 4002000: Some devices are invalid
Error 4002004: Invalid or duplicate devices detected
Error 4012000: Incorrect IMEI or Serial Number
Error 4000307 :The devices are already registered
Error 4000308: The device is in an invalid state
Error 4000013: The CSV file header is invalid
Error 40000414: The CSV file is empty
Error 4042000: The uploaded devices could not be found
Error 0: Failed to register device
Error 4041401: The device was not found
2.2 Profile errors
Error 4000413: The profile content is duplicated
Error 4000400: The profile is invalid. A profile with this name already exists
Error 4002007: The maximum profile size limit has been reached
Error 4002009: EULA has already been accepted
Error 4042005: Profile snapshot cannot be found
Error 1: Failed to upload
Error 4045400: Profile schema could not be found
2.3 License errors
Error 4000 Failed to add license (Invalid license key)
Error 4001: Failed to add license (The license is not activated)
Error 4004: Failed to add license (The specified license is not allowed to be registered)
Error 4221: Failed to add license (This license has already been registered)
Error 4000412: The license in the profile is duplicated
Error 4041: This license ID is invalid
Error 4002008: The device count has exceeded the license quantity
Error 4003000: The license in the profile has expired
Error 4042007: The license assigned to the profile cannot be found
Error 4092001: Failed to update license
2.4 Other errors
Error 4042001: The request could not be found
Error 4042002: The request state is invalid
Error 5000000: Internal Server error
Error 4000000: The resource is invalid
Error 4042006: The tag was not found
Error 4090900: The user tenant already exists
Error 4000414: The EULA is invalid
Error 4040900: The user tenant was not found
Error 4044: The user tenant is not registered
Error 5002001: Failed to send request to API Gateway
Error 4043: The activation status of the client is invalid
Error 4002001: A foreign key constraint violation has been detected
All Files
You are here:
2. Portal-side errors ▿
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2.1 Device-related errors
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Error 4041401: The device was not found
Error 4002003: Invalid or duplicate devices in uploaded CSV file
Error 4002000: Some devices are invalid
Error 4002004: Invalid or duplicate devices detected
Error 4012000: Incorrect IMEI or Serial Number
Error 4000307 :The devices are already registered
Error 4000308: The device is in an invalid state
Error 4000013: The CSV file header is invalid
Error 40000414: The CSV file is empty
Error 4042000: The uploaded devices could not be found
Error 0: Failed to register device
Error 4041401: The device was not found
Error 4041401: The device was not found
A system error has occurred. If the problem persists, contact Samsung.
