Errors 72001, 72002, 72003, 72401, 72702: Unable to enroll device

To troubleshoot

Contact Samsung and provide device log files:

To use SysDump to capture log files on phones

1. Launch the Phone app; enter *#9900#
2. Tap Run dumpstate/logcat.
3. This procedure saves logs to internal storage: /data/log/dumpState_yyyymmddn.log (for example:/data/log/dumpstate_201307081.log).
4. Tap Copy to sdcard.
5. Launch My Files.
6. Go to /log folder.
7. Share the log file with Samsung via email, Wi-Fi, Bluetooth, USB, Dropbox, etc.

To use SysDump to capture log files on tablets

1. Launch the Calculator app.
2. Enter (+30012012732+ to enter Factory Mode.
3. Enter *#9900#
4. Tap Run dumpstate/logcat.
5. Tap Copy to sdcard.