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Error 13002: Invalid Device ID

The device ID (IMEI or serial number) isn’t registered in Custom Configurator. Please note that devices registered in the Samsung server must also be registered in Custom Configurator before the device can be enrolled.

This error may also occur if the IMEI or serial number is removed from Custom Configurator while the device is in the process of being enrolled.

To troubleshoot

  1. Launch the Custom Configurator Console and go to the Devices tab.
  2. Click on the magnifying glass icon next to the Device ID column.
  3. Enter the IMEI or serial number of the device that is experiencing the error. To find the IMEI or serial number of the device, go to Settings > About device > Status.
  4. If the device ID can’t be found, add the device:
    1. Click Actions > Upload devices.
    2. Under How do you want to add devices? select Add single device using IMEI/serial number.
    3. Enter the IMEI or serial number.
    4. Assign tags to the device as required.
    5. Enter Proof of purchase information and click Upload.
    6. Click the Profiles tab.
    7. Next to the Profile that the device will be enrolled in, click Associate devices.
    8. Select the device you have just added and click Submit.
    9. Go back to the Devices tab. When the status of the device changes to Ready for Customization, try enrolling the device again by factory resetting the device or going to https://custom.samsungknox.com on the device browser.
  5. If the device ID is listed in Custom Configurator, select the device and go to Actions > Delete devices. Click Delete to confirm that you want to remove the device.
  6. Add the device again by following the procedure in Step 4.
  7. Try enrolling the device again. If the problem persists, contact Samsung for more information.