• Error 4002003: Invalid or duplicate devices in uploaded CSV file
• Error 4002000: Some devices are invalid
• Error 4002004: Invalid or duplicate devices detected
• Error 4012000: Incorrect IMEI or Serial Number
• Error 4000307 :The devices are already registered
• Error 4000308: The device is in an invalid state
• Error 4000013: The CSV file header is invalid
• Error 40000414: The CSV file is empty
• Error 4042000: The uploaded devices could not be found
• Error 0: Failed to register device
• Error 4041401: The device was not found

Error 4000307 :The devices are already registered

The IMEIs or Serial Numbers that you have entered are already in KNOX Customization Configurator. If you are uploading devices with a CSV, identify the duplicate Device IDs:

To troubleshoot

1. Open KNOX Customization Configurator and go to the Devices tab.
2. Select all devices and go to Actions > Export to CSV.
3. Open the CSV you just downloaded and the CSV that you tried to upload.
4. Device IDs found on both spreadsheets indicate that you’ve tried to upload devices that are already in KNOX Customization Configurator.
5. Remove the duplicate devices and try uploading your CSV again.