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Errors 32000 and 32502 License activation failed

The device wasn’t able to activate a license due to the following issues:

  • The device is connected to a network with firewall, proxy, or gateway settings that prevent the device from communicating with the Samsung server.
  • The network or Wi-Fi signal is unstable.
  • The device is unable to connect to the Samsung server.
  • There are too many devices attempting to connect to the Samsung network at the same time.

To troubleshoot

  1. Check if there is a firewall, proxy, or gateway setting that is preventing your device from connecting to the Samsung server.
  2. On the device, swipe down from the status bar and tap Wi-Fi to see if the connection is stable.
  3. Go to Settings > Mobile networks to see if network settings have been configured properly.
  4. If settings from Steps 1-3 are configured properly, factory reset the device. Wait a few hours and try enrolling the device again by opening the device browser and going to https://custom.samsungknox.com.
  5. If the problem persists, contact Samsung.