• Customization Configurator Troubleshooting Guide ▿
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  • 1. Device-side errors ▿
    • 1.1 Enrollment errors
      • Error 71102: Enrollment not starting
      • Error 71202: Unable to enroll device
      • Errors 72001, 72002, 72003, 72401, 72702: Unable to enroll device
      • Errors 72402, 72502, 72605, 72606: Unable to enroll device
      • Error 72701: Network error
    • 1.2 Connection errors
      • Error 0: No network connection
    • 1.3 Profile errors
      • Error 101102: Unknown error
      • Error 11001: Profile error
      • Error 12000: Network error
      • Error 13002: Invalid Device ID
      • Error 13011: Device verification error
    • 1.4 Application errors
      • Error 20102: Unknown error
      • Error 21001: Profile error
      • Error 21004: Insufficient storage
      • Error 21005: Application installation failed
    • 1.5 License activation errors
      • Error 30102: Unknown error
      • Error 31001: Corrupted profile
      • Error 32105: Incorrect date or time on device
      • Errors 32000 and 32502: License activation failed
      • Error 33401: Samsung server error
      • Error 34701: License expired
      • Error 34702: License quantity exceeded
      • Error 34203: License terminated
    • 1.6 Content download errors
      • Error 40102: Unknown error
      • Error 41001: Profile error
      • Error 41004: Insufficient storage
      • Error 42000: Content download failed
      • Error 43006: URL error
      • Error 43007: Content download error
    • 1.7 Configuration errors
      • Error 51010: Error with <Configuration item>
    • 1.8 Custom Configurator client errors
      • Error 0: Unknown error
  • 2. Portal-side errors ▿
    • 2.1 Device-related errors
      • Error 4002003: Invalid or duplicate devices in uploaded CSV file
      • Error 4002000: Some devices are invalid
      • Error 4002004: Invalid or duplicate devices detected
      • Error 4012000: Incorrect IMEI or Serial Number
      • Error 4000307 :The devices are already registered
      • Error 4000308: The device is in an invalid state
      • Error 4000013: The CSV file header is invalid
      • Error 40000414: The CSV file is empty
      • Error 4042000: The uploaded devices could not be found
      • Error 0: Failed to register device
      • Error 4041401: The device was not found
    • 2.2 Profile errors
      • Error 4000413: The profile content is duplicated
      • Error 4000400: The profile is invalid. A profile with this name already exists
      • Error 4002007: The maximum profile size limit has been reached
      • Error 4002009: EULA has already been accepted
      • Error 4042005: Profile snapshot cannot be found
      • Error 1: Failed to upload
      • Error 4045400: Profile schema could not be found
    • 2.3 License errors
      • Error 4000 Failed to add license (Invalid license key)
      • Error 4001: Failed to add license (The license is not activated)
      • Error 4004: Failed to add license (The specified license is not allowed to be registered)
      • Error 4221: Failed to add license (This license has already been registered)
      • Error 4000412: The license in the profile is duplicated
      • Error 4041: This license ID is invalid
      • Error 4002008: The device count has exceeded the license quantity
      • Error 4003000: The license in the profile has expired
      • Error 4042007: The license assigned to the profile cannot be found
      • Error 4092001: Failed to update license
    • 2.4 Other errors
      • Error 4042001: The request could not be found
      • Error 4042002: The request state is invalid
      • Error 5000000: Internal Server error
      • Error 4000000: The resource is invalid
      • Error 4042006: The tag was not found
      • Error 4090900: The user tenant already exists
      • Error 4000414: The EULA is invalid
      • Error 4040900: The user tenant was not found
      • Error 4044: The user tenant is not registered
      • Error 5002001: Failed to send request to API Gateway
      • Error 4043: The activation status of the client is invalid
      • Error 4002001: A foreign key constraint violation has been detected
  • All Files
You are here: 2. Portal-side errors ▿ > 2.3 License errors > Error 4001: Failed to add license (The license is not activated)
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  • Error 4000 Failed to add license (Invalid license key)
  • Error 4001: Failed to add license (The license is not activated)
  • Error 4004: Failed to add license (The specified license is not allowed to be registered)
  • Error 4221: Failed to add license (This license has already been registered)
  • Error 4000412: The license in the profile is duplicated
  • Error 4041: This license ID is invalid
  • Error 4002008: The device count has exceeded the license quantity
  • Error 4003000: The license in the profile has expired
  • Error 4042007: The license assigned to the profile cannot be found
  • Error 4092001: Failed to update license

Error 4001: Failed to add license (The license is not activated)

The license was not successfully added to the KNOX Customization Configurator profile.

To troubleshoot

Ensure you’ve entered the correct license ID. If the problem persists, contact Samsung.